Dynamics CRM replaces legacy .Net application to streamline processes and expand clientele for a business services provider

CRM_3

Client Challenge

A legacy .Net system was hampering their customer interaction and services, costing them time and effort. There were gaps in end to end reporting, tracing task progression within the organization and the simple .Net system had an inherent inability to scale for large enterprises. Numerous manual processes hampered productivity and growth.

Solution

Nalashaa implemented a complete CRM solution to streamline processes and to cater to the complete client business lifecycle. Twilio aided to enhance communication modules and Recurly served as the subscription billing tool for large accounts. Accurate reporting and metrics helped the client in better customer profiling and up-selling.

Overview

A business services provider aimed at providing stellar legal document support to clients by processing and managing all the legal paperwork involved in a growing business. Nalashaa provided an integrated Dynamics CRM solution to work as their tool of choice bringing much needed features and ease.

Technology Stack

  • MS Dynamics CRM
  • ASP .Net
  • WordPress
  • Twilio
  • Recurly
  • Angular.js