The client wanted a solution that allows seamless tracking of operational touch-points such as truck turnaround rates, on-time pickups and deliveries, shipment book-to-fulfill ratio, and inventory. To enhance customer experience, it wanted proactive services in the areas of shipment status updates, complaints handling and escalation, and on-time shipment delivery.
Improving the supply chain efficiency, particularly inventory, transportation, and return of goods was imperative for fostering customer relationships.
A unified data platform and interactive dashboards with mobile access allowed for a 360-degree view of business and customer data. Special customizations were also implemented to accommodate quick shipment requests, real-time interactions with customers, and push notifications to the consignee and notify party. Before initiating the migration process to Dynamics 365, the entire business workflow was documented to ensure that business functionality wasn’t hindered and that no loss of data occurred.
Reduced overall transportation costs by around 15% by calculating the minimum cost routes
Customizations to receive real-time route updates and time of arrival notifications
Interactive dashboards assisted in quick shipment requests processing