The primary attractions of the 2020 release wave 1 for MS Dynamics 365 Field Service include features for time entries & inspections and the use of AI & IoT for proactive service and decisions. Additionally, there are ongoing enhancements to agent scheduling, supply chain, and asset management.
Field service, also called on-site service, demands an end-to-end solution for the management of activities from a central interface. Microsoft Dynamics 365 Field Service counts on AI and IoT to enable proactive and predictive field service, helping users with low service costs, enhanced product life, and easy management of workflows. The latest 2020 release wave 1 features bring added conveniences and enhancements to the solution.
The application of Dynamics 365 Field Service begins with a comprehensive need and cost assessment. Choosing the processes to automate and the ones to leave out requires expert guidance since automating everything isn’t a prudent move. Then you have to decide on the reporting capabilities and define the metrics to measure the success of the investment.
These necessitate the assistance of an expert Dynamics 365 partner with extensive experience. We are one such partner with clients across industries who have ramped up operations and saved fortunes by leveraging our expertise. Do connect with us to know more about our industry-specific custom solutions and services based on the Dynamics platform.
Anjan Barman is a technology enthusiast with primary interests in the applications and possibilities of Cloud, RPA, AI, CRM, and the like in modern businesses. He loves exploring how innovations help organizations improve their efficiency while reducing the operating costs and presents the same in an atypical way. His other indulgences are non-fiction paperbacks, oriental music, and cricket.
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