As a top management executive of a manufacturing organization, one of the key responsibilities is to make sure all of the business units or divisions are performing well i.e., right from the sales – delivery to support.
Also, being in a manufacturing sector, given the amount of competition faced in today’s fast-paced world, the quality of the products manufactured should be top notch and should be able to match the standards of other products offered in the market. If the product quality is great, it will increase sales, the marketing team can generate more interest in the products, and there is more trust from the sales, marketing teams and Leadership team in the product delivery managers and plants being involved in manufacturing the products.
Furthermore, the service delivery team should also match the expectations of the end customers, i.e., right from the field service executive to the customer service executive everyone should make sure the end customer is satisfied with the service that is provided.
But the question is, being a CEO/COO, you need to understand:
Now, the above activities are repetitive and to do that on a real-time basis or to monitor each divisions activity in person on a day-to-day basis is not easy.
But that is being made simple now with the help of Dynamics 365’s reporting and dashboard capabilities. Dynamics 365 reports and dashboards provide a 360-degree view of the entire business right from sales – delivery to services teams. It offers deep and actionable insights into all of these activities on a real-time basis within one CRM Screen and at your fingertips. These analytics and dashboards are accessible on mobile phones and tablets, thus making the job of top management or a director or manager of any department easy in terms of monitoring the performance.
360 Degree Business View provides you with a consolidated view of the entire manufacturing firm’s performance in a visual-graphical form, these views include deeper insights into the sales, marketing, customer service, field service, project service automation, customer behavior, etc. in one Screen and this, in turn, is called as a 360 degree business view.
Dynamics 365 also offers role-based dashboards and reports as well, which helps the directors of each team or even the top management to either monitor or get clarity of the respective team’s performance.
Below is a brief about the capabilities of Dynamics 365 Reporting for each Manufacturing firm’s departments:
There are multiple ways to visualize data in Dynamics 365, some ofthe Out of Box features include
Apart from the ones mentioned above, you also get the following:
Now, with the flexibility of Dynamics 365, you can access the above-displayed reports and dashboards in one screen i.e. giving you a 360 degree view of your Manufacturing firm and if you are a leader of a particular division, you can look at the analysis and insights of your respective division with even more deeper drill-downs and insights that are brought to you by Microsoft Dynamics 365.
Nalashaa brings in a lot of experience in Dynamics CRM / 365 landscape and can help your organization realize the true RoI of the platform. Take a look at some of the Manufacturing industry-specific work we have done, here. For other offerings, please visit our Dynamics 365 page or send us a quick note at firstname.lastname@example.org, we would be happy to help you.
Working as a Dynamics 365 Practice Manager at Nalashaa Enterprise Solutions, my role as a Customer Engagement Product Specialist involves pre-sales interactions with customers/ internal stakeholders in order to understand their diverse, specific business needs and applying product knowledge to meet them.
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