Dynamics 365 helps field services in a host of activities. Field technicians can store, update and access information whenever needed and it also enhances customer visibility, which helps to maintain a healthy customer relationship for a longer period.
The Field Service feature helps to interact with technicians and also helps them know detailed task information as assigned by the team. Centralizing all the information in a single system helps to better target customers by segmenting them.
Now, let’s understand the specific features which enable superior field service capabilities within Dynamics 365.
Dynamics 365 for Field Service offers complete Field Service management solution from customer assets to analytics for a productive business experience.
Irfan has done his post graduation in MBA and is a market research analyst in CRM Team. Apart from being a sports enthusiast, he is also interested in travel photography.
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