Microsoft Dynamics 365 for Commerce is a next-generation solution that delivers unified and consistent retail experience across all channels. It facilitates efficient collaboration among channels to deliver a rich and holistic shopping experience to customers. Dynamics 365 for Commerce includes sales, mobility, and intelligence to help retailers and distributors achieve more in a cloud-first, mobile-first environment. The module offers comprehensive support for a wide range of retail-only processes such as merchandising, inventory, and channel management. It offers immersive customer experiences across all retail touchpoints and helps ensure compliance with data security regulations.

How will it change your business?

Dynamics 365 offers end-to-end solutions that optimize, automate, and streamline your business processes for maximum returns.

Business Change
Omnichannel engagement

Delight customers with a unified retail experience across channels by connecting digital, in-store, and back-office operations. Let them engage with you on their terms while you empower your staff to better manage sales, inventory, merchandise, and delivery.

Retain customers

Nurture lasting customer relationships and attain higher CLV with targeted promotions and loyalty programs. Boost the bottom line by cross-selling and upselling through intelligent customer data analysis. Reduce cart abandonment through accurate trend forecasts and personalized product recommendations.

Optimize sales operations

Centralize inventory, reduce fulfillment costs, and improve stock utilization with operational insights. Equip employees with digital tools to close sales quickly. Monitor and control sales and margin performance in real-time across all storefronts with customized dashboards on any device.

Cash in on e-commerce

Use handy tools to build and manage intelligent digital storefronts powered by AI to help shoppers identify products and services that meet their needs. Integrate digital payments and apply advanced analytics to customer information for effective campaigns and lead-generation efforts.

How can Dynamics 365 benefit you?

Dynamics 365 for Commerce optimizes retail operations by unifying digital, brick and mortar, and backend processes, allowing you to provide your customers with a seamless shopping experience, in-store or online. It’s a scalable end-to-end retail solution that assists you in handling inventory, bills and invoices, payment processes, and order management. The built-in intelligence helps in customer segmentation for better product pitching and marketing efforts. Its multiplatform support fosters collaboration, saves time, and facilities remote control of all retail aspects.

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