Microsoft Dynamics 365 for Retail is a next generation retail solution that delivers unified commerce across all channels. In a retail world where one sales channel cannibalizes another, Microsoft Dynamics 365 for Retail gives the opportunity to have all your channels collaborate efficiently to give your customers a rich and holistic experience allowing them to choose the channel(s) they wish to use. It includes sales, mobility, and intelligence to help retailers and distributors achieve more in a cloud-first, mobile manner. The module offers comprehensive support to operate a wide range of retail-only processes such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all the retail sector touch points.

How will it change your business?

Channel management

As the retail experience is being set up, one should decide on the individual stores payment and delivery structure, price groups, income and expense accounts, register and staff management.

Hardware and POS management

Retail includes a virtual peripheral simulator and a POS simulator. The virtual peripheral simulator primarily supports testing of scenarios that usually require physical POS peripheral devices.


Dynamics 365 for retail lets us deliver visual reports on any device, whether it’s online or offline. Additionally, one can help customers identify products and services that meet their needs before the time of purchase.

Monitoring and diagnosis

Dynamics 365 for retail helps to monitor sales and margin performance in real-time across various levels of the retail store. Reduce fulfillment costs and improve stock utilization by using customer and operational insights.

How can Dynamics 365 benefit you?

Dynamics 365 for Retail helps you optimize retail operations by bringing digital, in-store, and back office aspects of your operations together. Retail can be licensed individually and is also included in the Unified Operations Plan for all Dynamics customers. With the retail module, you can provide your customers with a seamless shopping experience, in-store or online. Also, reduce the cost of fulfillment, maximize the utilization of your inventory, and get the operational insights you need to make better business decisions. You can also effectively merchandise by getting the data you need to offer customers the right products, at the right time, in the right places.

The comprehensive Dynamics 365 overview

Dynamics 365 is a unique product which understands the changing needs of the market and how best to help your business flourish.


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