Dynamics 365 is a powerful solution to empower enterprise operations, but like any enterprise solution, it needs to evolve through customizations to keep pace with changing business needs. Niche skills are required to service enterprise solutions and almost always, the resolutions demanded by business users have pretty steep timelines. The volume of service requests through the year isn’t constant or predictable though. That is why most IT teams with these businesses are faced with one or more challenges listed below.
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