Dynamics 365 is a powerful solution to empower enterprise operations, but like any enterprise solution, it needs to evolve through customizations to keep pace with changing business needs. Niche skills are required to service enterprise solutions. Almost always, the resolutions demanded by business users have pretty steep timelines. The volume of service requests through the year isn’t constant or predictable though. That is why most IT teams with these businesses are faced with one or more challenges listed below.
Challenges
Often evident through incomplete or inaccurate resolutions
Stretched resolution times are a good indicator.
Staff Utilization or Dollar-spend per resolution is may point to this
As in-house teams may not be viable, outside consultants might be required in times of need.
Plans to choose from
Based on your frequency of usage of CRM services, below is a spectrum of options for you to choose from
Monthly Price
- Resource Type
- You Get
(Hours/Month)
Let’s talk
- A TEAM
- An invested
partner
$6400 /Month
- Dedicated
- 160
$3600 /Month
- Shared
- 80
$2000 /Month
- Shared
- 40
$1200 /Month
- Shared
- 20
$725 /Month
- Shared
- 10
$500 /Month
- Shared
- 5
How we enable it
- End users log support requests on the ticketing system with details such as
- Priority
- Description
- Evidence/Context
- Check real-time status of support requests
- Reach out to support teams over email/phone in case of emergency
- Acknowledgement sent to the user
- Each ticket classified as
- Support : Query about a feature or system behavior
- Defect: Functionality that’s inconsistent with system requirements
- Change: A requirement that isn’t part of existing functionality but is desirable
- Prioritization and allocation to experts on the support team
- Replication of issue
- Development of the fix
- Ticket status updated
- Communication of the fix to the end-users
- Evaluation and review of the service
- Incorporation of the feedback
- Sign-off from the Client