Smarter customer insight capabilities

Microsoft Dynamics 365 for Customer Insights

Microsoft Dynamics 365 improves productivity of your frontline employees with showing them the appropriate data without any in-depth data tools. This helps better targeting of conversations and campaigns, in turn driving better ROI. Monitor customers and target audiences better with connecting disparate silos of information through Customer Insights.

Work with just Microsoft Dynamics 365 for Customer Insights or with all. They work brilliantly on their own or together—so tailor a solution to your needs. Increase productivity with seamless integration to Office 365, improve decision making with built-in intelligence, and extend your solution with add-on apps tailored to your business.

What can you do with it?

Microsoft Dynamics 365— Driving Proactive Action from Insights
Collect

Bring data together for a comprehensive customer overview

Visualize

See your customer engagement and user journey

Engage

Fine tune offers relevant as per previous customer interactions

Monitor

Track interactions and assess health of relationships

Vision for the future - Dynamics 365

Targeted at the new age businesses and customers, Microsoft believes Dynamics 365 will enable every business to cater to business automation employing Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). Dynamics 365 comes alongside a host of industry specific solutions and apps which will not only improve capabilities but allow for extensibility.

Soluton Overview from Dynamics 365

Sales

Turn relationships into revenue with digital intelligence in every deal.

Customer Service

Earn customers for life with world-class customer service.

Operations

Make data-driven decisions for smarter, more efficient operations.

Customer Insights

Turn relationships into revenue with digital intelligence in every deal.

Financials

Grow your company with a comprehensive, intelligent app for financials and business management.

Project Service Automation

Create more profitable customer relationships using intelligent tools.

Marketing

Deliver powerful customer experiences using Adobe Marketing Cloud.

Field Service

Optimize your scheduling and use predictive tools to master the service call.