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Robotic Process Automation (RPA) and Enhanced Customer Experience

In my last blog I talked about how, Robotic Process Automation leads to changing job roles and the effect it would have on employees and employers. Here, I take the opportunity to highlight the great multiplier effect a successful RPA implementation can have on customer experience. A customer journey can be a simple set of…

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Business Intelligence Needs of Insurers

The insurance industry has gone through many changes in the past few years. The interaction between insurers and customers has changed a great deal and strong competition is forcing insurers to take quick steps in building closer ties with their customers. There are many business intelligence tools out there which work great for insurers and…

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How To: Background jobs in Web Application using Hangfire

Don’t you not like it one bit when users think that your application is sluggish? And you know that, you really cannot do anything about it, because it is interacting with third party services, tools, vendors, and is just doing way too many tasks and some of them really complex. If you think, the user…

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How To: Audit Summary and Login Tracking

Organizations need to track changes made to business data for maintaining security, examining the history of a particular data record, documenting modifications for future analysis and record keeping, and being in compliance with regulations. Why auditing? The audit logs help the Microsoft Dynamics CRM administrator answer questions such as: Which user was accessing the system…

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Claim Analysis and fraud detection Using Business Intelligence

Fast and effective claim handling is the base for customer relationships in the insurance industry, but insurance companies also have to protect themselves from the fraud claims that they might be faced with time to time. A new study from the Insurance Research Council (IRC) estimates that claim fraud and buildup added between $5.6 billion…

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RPA & the emergence of new job roles

A few months ago I had written about the impact of RPA on traditional back-office and rule based activities performed by humans. Key impacts evidenced in various industries and by analysts: Jobs that had been traditionally “out-sourced” or “off-shored” are brought “in-house” or “right-shored”. This is evident in many “off-shored” or “out-sourced” services being bought…

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Microsoft AppSource: Helping your business work smarter

Dynamics 365 has brought in one-click integration of business solutions through Apps. The apps cover a range of needs such as sales, recruiting, payments, analytics, forecasting and much more. Microsoft AppSource is more than just a destination for SaaS business apps, it is a growing community for every user of Microsoft technologies to cater to…

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Insurance Risk Management and Business Analytics

Insurance is a risk-transferring mechanism that ensures full or partial financial compensation for the loss or damage caused by event(s) beyond the control of the insured party. And in turn, risk management is very important for the insurance industry. Insurers consider every available quantifiable factor to develop profiles of high and low insurance risk, which…

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Power BI to change the way insurance businesses look at customers

In recent years, there has been a huge amount of investment aimed at improving insurance business intelligence (BI) & analytics. When we talk about BI, we often focus on product-centric businesses, primarily companies with real, tangible goods. These often provide the best use case examples for successful implementation of business intelligence solutions. With a physical…

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Value-Based Reimbursement Is a Top Expectation of Patients

Value-based reimbursement has reached its tipping point and is here to stay. Of the payers and providers surveyed in the latest McKesson report, just 3% was exclusively fee-for-service. Value-based reimbursement is a proven strategy that will continue to take market share away from fee-for-service operations. What remains, however, are a few questions. How soon is…

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How To: CRM Online & Azure Bus Integration

Microsoft Dynamics CRM and Azure cloud together can bring great potential to any technology solution. This brings us to the point of integrating these two systems. We had previously shown you how to integrate Azure with Dynamics CRM employing the on premise listener. Apart from this method, we can also use the two way listener…

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Value-Based Healthcare is Forcing EHR Innovation

Modern electronic health records (EHR) has come to represent an umbrella term for health information technology (IT). Basically, all the tech running a hospital system. That often means installing separate solutions for each department and cobbling together an interface that fails to truly integrate the data. It’s a system that was designed to support a…

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Robotic Process Automation (RPA) and its impact

In my last blog I touched upon Intelligent Enterprise Automation broadly covering Machine Learning, Autonomics, Machine / Computer Vision and Natural Language Processing. Today, I will focus on Autonomics and its impact on business and IT to be more specific. Autonomics are intelligent systems that apply self-adapting policies to “learn” from experience and respond to…

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What NOT to do when upgrading your Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM has evolved drastically over the past few years. There have been many updates and versions released, with a range of new features and improvements at each stage along the path. During the upgrade of a Dynamics CRM environment, there are a few points to bear in mind to ensure a hassle- free…

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Part 3 – FHIR: Why every EHR should follow the FHIR path

Here as we wrap up our 3 part series on FHIR, we will discuss the business implications which FHIR brings along with it. If you have not read Part 1 or Part 2, please do so to understand more about FHIR and why it stands for the changing, better times for the healthcare industry. Business…

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Integrating Microsoft Dynamics CRM 2016 Online with Azure Service Bus Queue

With the advent of Microsoft Dynamics CRM 2016 online many new features have been incorporated. One such feature that we all have been waiting for long is, seamless integration of MS CRM with Microsoft Cloud or popularly known as Microsoft Azure. You can connect Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM 2016…

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enterprise automation
Enterprise Intelligent Automation – coming of age

By 2019, the global market for content analytics, discovery and cognitive systems software is projected to reach $9.2 billion, according to IDC, more than double that of 2014. Intelligent automation is rapidly coming of age. “Smart” machines and “smart” systems and “smart” bots are becoming mainstream. Intelligent automation which is a combination of Artificial Intelligence…

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Part 2: FHIR – The Holy Grail

In the previous week, we have the Part 1: From HL7 to FHIR, where we discussed about HL7 and the shortcomings which we have all come across while working with it in today’s times. The changing times needed a better and well equipped interoperability standard, from where we have FHIR. Here we shall go deeper…

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Part 1: From HL7 to FHIR

In this digital era, every individual wants to see updated health data as he/she moves around the healthcare ecosystem i.e. providers, patients and caregivers should have the data available, discoverable and easily understandable. Furthermore, to support business intelligence, analytics, clinical decision support and other machine-based processing, the data must be structured and standardized in a…

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This job isn't always easy
Is your EHR ready for CCM workflows?

Chronic care management (CCM) is a recent service eligible for a modest monthly reimbursement from Medicare. While the additional revenue can be healthy for your bottom line, ineffective workflows can quickly drain your potential revenue and even bring you into the red. Smart use of existing electronic health records (EHR) can help close the gap,…

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Overcoming the Technical Challenges of Chronic Care Management

The new payment model for chronic care management (CCM) offered by Medicare is a positive step toward value-based reimbursement. CPT code 99490, the latest introduction, seems simple on the surface: provide 20 minutes of non-face-to-face oversight and preventative care each month for patients with chronic disease. That requirement, however, belies its true technical challenge. Finding…

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Dynamics 365 – Understanding it beyond the words

Microsoft made a big announcement at their recent conference in their path to a cloud- only mode which started 5 years back, when they moved Office to the cloud, and named it Office 365. This fall, they will be bringing in CRM and ERP to the cloud under the banner of Dynamics 365. This will…

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Connecting the dots for an IoT scenario

What is Internet of Things (IoT)? Today IoT is a buzz word in the market. But, what is IOT- Internet of Things? Internet of things is all about collecting and managing massive amount of data from a rapidly growing network of devices and sensors, processing the data, and then sharing it with other connected things.…

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What is Column store index?

Column store index is a new feature in MS SQL server, initially introduced with MS SQL server 2012 but had some limitations. Those limitations have been removed in MS SQL server 2016. Column store index is designed to speed up analytical processing and data warehouse querying. As the name suggests, here data is stored column…

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Setting up CI & Deployment Automation – Ansible

Recently, we did some great work on Continuous Delivery and thought we should share our learnings.  We implemented the solution of Continuous Integration & Auto Deployment (Continuous Delivery) for a major Australian customer in retail & ecommerce space.  The challenges we faced were to maintain several instances of the site for the retail application which…

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Composite Controls – Features and Customization in Dynamics CRM

MS CRM 2013 came in with new features which changed the usability, design and customization options within CRM. In this post, we will be looking at Composite Controls, a new feature in MS CRM 2013. We shall detail how to customize the flyout items of the control in MSCRM 2015. Composite field is a new…

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An overview of MACRA – MIPS, APMs and more..

MACRA Medicare Access and CHIP Reauthorization Act (MACRA) is an Act that makes fundamental changes to the way Medicare payments to physicians are determined, how they are updated, and how they incentivize physicians. This act: Repeals the Sustainable Growth Rate(SGR) methodology for determining updates to the Medicare physician fee schedule(MPFS), establishes annual fee updates in…

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Custom Auto Deployment: A Client – Server Model

Auto deployment is extremely useful when installations need to be carried out at multiple locations in a quick and effective manner. One of our customers, one of the major ISVs in Behavioral health with over a hundred client installations, were handling many such installations manually.  The process in place used deployment via remote connection to…

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Modified Stage 2 for EHR Incentive Program

All the providers will need to take into account the new Final Rule released by CMS in October. Here’s all what you need to know about the Modified Stage 2 for EHR Incentive Program in 2015 through 2017. Goals for the Modification: Align with Stage 3 to achieve overall goals of programs Synchronize reporting period…

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Visual Controls for MS CRM 2016 Mobile

Microsoft Dynamics CRM 2016 introduced lots of new features for Mobile/Tablet. Especially rich set of new controls to create more touch-friendly experience on CRM Phones and Tablets. To use these controls in the form editor: Double-click the field or list you want to add the control to. Click the Controls tab. Click Add control. Select the control you…

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Segmented Solutions and Patches in Dynamics CRM

Another awesome and useful feature that every system customizer waited for – Segmented solutions and patches  in MS CRM 2016. Now we can export the solutions with entity fields, forms and views rather than entire entity using patches and cloned solutions. Following things should be taken into consideration when you create a patch. A patch…

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Organization data service (OData v2 REST endpoint) deprecated

Organization data service (OData v2 REST endpoint) deprecated The OData endpoint uses the Open Data protocol. This protocol implements a “RESTful” design pattern. REST represents Representational State Transfer. REST is an architectural style in which every resource is addressed by using a unique URI. In Microsoft Dynamics CRM, Odata endpoints are enabled as part of…

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Whats new in MSCRM?

It’s always good to be up to date on the releases and features of Microsoft Dynamics CRM. Knowing the features increases your Microsoft Dynamics CRM knowledge as well as let you analyze the suitability of customizations for a CRM project. With the release of Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online Update, various…

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How Global Search Works!!

Global search uses Quick Find Entity View to search the records. If a field should be searched globally, add the field as a Search column under Quick Find View of the associated entity. Navigate to Settings > Customizations > Entities > Expand the entity for which the search field should be added. Select on Views…

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Configuring Field Level Security Profile

In our last blog, we shared knowledge on Global Search in MS CRM 2015. Today, let’s discuss about how to Configure Field Level Security Profile in MSCRM 2015. In MSCRM, Record-level permissions are granted at the entity level. Sometimes, we may have certain fields associated with an entity that contain data that is more sensitive…

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HIPPA Technical Safeguards

With OCR raising the seriousness levels of all covered entities in the healthcare Eco-system, it’s important for providers as well as Independent Software vendors (ISVs) to comprehend the various requirements that HIPAA imposes. The write-up below touches upon these requirements from a software capability perspective. Technical safeguards focus on the technology that stores or processes…

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How does Technology stand up to the Data driven Healthcare model?

Data driven healthcare solutions is to be the way ahead for the healthcare industry. Gone are the days when personal experience and word of mouth were the drivers behind healthcare decisions. Today’s patient needs numbers to validate what you have to say, and these numbers should be made available to them to make an informed…

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Consumer Driven Healthcare – How it stands for the Payers?

For the first time, many Americans are comparing and analyzing healthcare plans before buying one most suited to them. This is a huge change from how health plans were looked at earlier in the system. But, many of the first time insurance buyers are not health literate, which makes it difficult for them to understand…

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How Clinical Data gains importance in the face of Incentive Payouts for Healthcare Payers?

Researchers at University of Washington Tacoma have developed a machine-learning predictive analytics tool that forecasts with 82 percent accuracy the probability a patient will be readmitted within 30 days. In 2011, the federal government estimated that 30-day Medicare readmissions for all causes cost a whopping $26 billion annually, with $17 billion being attributed to avoidable…

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ICD-10 – Bringing in practicality to the anxiety

Amongst all the legislative activities, we still have October 1, 2015, as the date set for now as the deadline for ICD-10 code set switch-over. The Centers for Medicare & Medicaid Services announced last Monday that it would work with the American Medical Association (AMA) to ease the transition to ICD-10. For the first 12…

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Sitemap impact with solution import on different CRM versions

CRM vertical solutions are required to function on different Dynamics CRM versions to enable users using different versione benefit from the solution. Herein, when using a common sitemap for the solution, importing it on different CRM versions will result in some loss of links and as a result, errors. Problem: When an unmanaged solution from…

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Cloud and mobile revolutionizing the pharmaceutical industry

Compliance tracking, globalized clinical trials and outsourced vendors has made it almost mandatory for this industry to push aside the traditional outlook and get onto the technology bandwagon. Pharmaceutical regulatory compliance is primarily dependent on the management of the compliance process and thorough documentation to deliver complete business efficiency. There are many divisions within the…

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Sitemap Issues with CRM Migration

Dynamics CRM 2015 has a host of features which have been given a much needed uplift from CRM 2013 and moreover from CRM 2011. Hence, migration of solutions run into concerns during or after migration due to a variety of reasons. Here we will look at the issues which crop up concerning sitemap customizations when…

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Patient Safety Reporting & Healthcare Payouts

March 8 – 14 was the patient safety awareness week, and as we at Nalashaa look deeper into our goal – accountable healthcare; we will be understanding Patient Safety Reporting in this post. Patient safety event reporting is one of the quality improvement requirements as mandated by the Affordable Care Act (ACA).  At a Senate…

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QOPI – Aiming to assess and improve cancer care

Quality Oncology Practice Initiative (QOPI) is a program by the American Society of Clinical Oncology (ASCO) exclusively for outpatient chemotherapy clinics and practices, to work as a tool to measure performance and target improvements. In 2012, the number of registered QOPI participants was 200, spread across 42 states. In a period of 2 years, the…

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Insecure Direct Object References – Closing the doors

We have all worked on scenarios where we grant system object access to certain users based on the parameter, provided by them. Sometimes, the user just changes the parameter passed as input intelligently, and she gets access to some restricted documents or db data. For example, you should not be able to see your manager’s…

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PQRS Claim-based Reporting

As discussed in previous post, PQRS reporting can be done using various methods: Claims-based Registry-based Qualified Electronic Health Record (EHR) Qualified Clinical Data Registry (QCDR) Group Practice Reporting Option (GPRO) PQRS Claim-based reporting The eligible professional must satisfactorily report on 50% of eligible instance for individual measure or 20 patients when reporting a measure group…

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An Introduction to Physician Quality Reporting System (PQRS)

PQRS is an abbreviation for Physician Quality Reporting System formerly known as the Physician Quality Reporting Initiative (PQRI). It is a reporting program that uses a combination of incentive payments and negative payment adjustments to promote reporting of quality information by eligible professionals (EPs). Payment Adjustments The program provides an incentive payment to practices with…

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Cross-site Scripting (XSS) – Focus on validation for web applications

As a part of this security series, I had posted previously about SQL injection, and how this simple concept can manifest itself into a major security concern.  This blog post will focus on validation of input and output in a web application. Validation of Output? Yes. In web-application it has been noticed that we validate…

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