Dynamics 365 for Customer Service

Earn and keep your customers

Microsoft Dynamics 365 for Customer Service supports Omni-channel, enabling consistent experiences across any combination of self and assisted service engagements. It helps in providing great customer support services, in turn helping you establish good relationships with end customers.

How will it change your business?

Case Tracking

Keep a track of all the cases registered and understand the issues faced by the customers and track customer issues through cases.

Knowledge Base

Keep a track of similar cases and solutions that were provided earlier via the knowledge base feature to help the reps act quickly with related information available at hand during future repeat instances.

Case routing

We can route a particular case via the application to the right personnel with the necessary skill set, ensuring tasks be assigned within minutes after a ticket has been raised and helping in fast resolution.

Mobility

Gain access to Dynamics 365 on any untethered technology as well as occasionally-connected, portable, networked computing devices.

How can Dynamics 365 benefit you?

Microsoft Dynamics 365 for Customer Service enables end to end service engagements, ensuring context and consistency, delivering personalized service with minimal customer effort. It also helps organizations to maximize brand loyalty and improve the value providing to clients by allowing them to engage on their terms, whether it’s through self-help, employee assisted, or on-site service.

The comprehensive Dynamics 365 overview

Dynamics 365 is a unique product which understands the changing needs of the market and how best to help your business flourish.

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Sales

Are you looking to turn relationships into revenue and increase billing?

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Automate sales life cycle through built-in processes that provide actionable insights to help you close more deals.

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Marketing

Do you want to be ahead in your game of relevant and consistent marketing?

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Nurture more sales-ready leads with marketing automation, and capitalize on new business opportunities.

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Finance & Operations

Looking to drastically change how you handle supply chain and warehousing and bring in cost reporting and analytics?

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Unify global financials and operations to empower people to make fast, informed decisions and help businesses adapt quickly to changing market demands and drive business growth.

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Field Service

Master the service call and learn to deliver a seamless, end-to-end service experience.

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Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

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Business Central

Looking to host various systems together and have an easy to manage ERP solution?

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An all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions.

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Project Service Automation

Work your projects better, have happy clients and happier employees.

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Provide an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget.

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Customer Service

Are you meeting the needs of your customer? Strive to deliver more than they expect!

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Supports omni-channel, enabling a consistent experience across any combination of self and assisted service channels.

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Retail

Tackle the retail efficiency bug head on, and learn how to bring critical ERP functions in sync with your CRM.

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An end-to-end retail solution that encompasses sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud-first, mobile-first world.

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Talent

Treat your employee like your client and watch them grow, evolve and transform your business.

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Bring out the best in your people and create high-impact, sustainable results with exceptional employee and candidate experiences across the talent journey.

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