Story of the Peculiar iPaas

Recently James and his product team, who worked at an Integration-Platform-as-a-Service provider ran into a few severe roadblocks with their service offering – the iPaaS product.

Day in, and day out they were receiving a barrage of complaints over e-mails and the phone on how their cloud integration services were not optimal.

An iPaaS with Integration Complications

The iPaaS lacked standardized integration methods, which made it difficult for end-customers to integrate it into their enterprise workflows. Data had to be manually accessed to initiate the integration. Data exchange was unjustifiably slow. Lack of automation resulted in incomplete workflows for the end customer. The end customers who were looking to reduce their workload with the IPaaS found themselves taking on more to work.

James and his team were distraught. Unsatisfied end-customers meant a drop in satisfaction scores and ultimately the revenue. James and his team were given 10 months to turn things around.

Lending the iPaaS a Helping Hand

James did a little research on cloud integration experts who could help them out and Nalashaa’s name came up. James and his team pointed out the trouble in manual data exchange, the lack of standards, and the deadline they were up against.

Rescuing the IPaaS from Cloud Integration Hiccups

The engineering team at Nalashaa got to work developing connectors to smoothen the data exchange and automate the integration efforts, utilizing WCF, REST and SOAP web services. Against a deadline of 10 months, Nalashaa’s team achieved the Go Live in merely 6 months.

End customers could now connect workflows with ease, and bring a greater degree of automation within their business. These plug-and-play connectors shortened the time required for businesses to integrate the IPaaS with their enterprise workflows from months/weeks to days.

The Rescue Highlights

Seamless integration was finally a reality, enabling James and his team to keep their end-customers happy. Here are a few benefits the end-customers enjoyed.

The Tools that Helped

Below are the technologies used by Nalashaa’s engineering team in the process.

Have you been experiencing integration issues, as well? Looking for help? Look no further.

Get in touch with Nalashaa and get rid of integration issues once and for all.