Customer-Specific Ordering Rules
Enterprise customers purchased through negotiated agreements that defined product access, pricing, entitlements, and ordering conditions. The portal needed to apply these rules accurately for each account.
B2B eCommerce Integration for a Large Workwear Provider
A large enterprise workwear provider modernized its B2B ordering experience by connecting SAP Commerce Cloud with its AS400 ERP, order management, inventory, and warehouse systems.
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Core operational areas connected
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Integration methods used
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Connected B2B ordering environment
The Client
The client is a large workwear and uniform provider serving enterprises, institutions, wholesale customers, and retail partners.
Its business includes long-term uniform programs, bulk purchasing, contract-based pricing, and large-scale distribution. Customers rely on the organization for accurate orders, dependable inventory availability, and consistent fulfillment.
As digital ordering became more important, the company began modernizing its B2C and B2B commerce channels. However, the new platforms still needed to work with the established systems supporting pricing, inventory, order processing, and warehouse operations. Nalashaa joined the B2B workstream to help build and integrate the new commerce portal and support the operational systems behind it.
The Challenge
The organization needed to create a modern B2B ordering experience without disrupting a complex, contract-driven operating model.
Legacy System Dependencies
The company's AS400 ERP and warehouse platforms remained central to daily operations. The new commerce environment had to work with these systems without introducing instability.
Complex Order Flows
Orders needed to move reliably from the portal into order management, ERP, inventory, and warehouse systems. Any break in this flow could affect fulfillment and customer service.
Disconnected Data
Pricing, inventory, product, customer, and order information came from different systems and followed different update schedules. Maintaining consistency across these sources was essential.
Manual Processing
Several activities still depended on manual data entry, reconciliation, exception handling, and status checks, adding effort and increasing the risk of errors.
The company needed an integration-led approach that improved the digital customer experience while preserving the systems already supporting its operations.
Our Solution
Nalashaa worked across the B2B commerce, order management, warehouse, and integration workstreams. The solution connected SAP Commerce Cloud with the company's existing enterprise systems while allowing each platform to continue performing its established role.
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B2B eCommerce Portal Integration
Bulk and contract-based purchasing, priced per agreement
The B2B portal was built on SAP Commerce Cloud to support bulk and contract-based purchasing.
The solution incorporated customer-specific pricing, product access, and entitlements into the ordering experience. This allowed each customer to view and order the products available under its commercial agreement.
The portal gave enterprise customers a more convenient alternative to offline and manually managed ordering processes while supporting the organization's broader digital commerce standards.
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Order and Warehouse Integration
A modern front end, without replacing the warehouse systems
Nalashaa connected the B2B portal with the systems responsible for order processing, inventory, and fulfillment.
Order data submitted through the portal was validated, transformed, and transferred to downstream enterprise applications. Near real-time synchronization helped keep order information current for customers and internal teams.
The integration also connected the portal with the central warehouse and inventory platform, which remained the system of record for fulfillment operations.
High-frequency updates supported order processing, while scheduled exchanges kept pricing, product, and inventory information aligned with the commerce platform.
This allowed the organization to modernize its customer-facing experience without replacing the systems supporting its warehouse and distribution operations.
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Integration Architecture and Data Controls
One integration layer across API and batch systems
The enterprise landscape required both modern and legacy integration methods.
Some systems supported APIs, while others depended on scheduled files and batch-oriented processing. Azure Integration Services was used to coordinate these different patterns within a single integration layer.
The architecture supported:
- API-based communication for time-sensitive transactions
- Pricing and reference-data updates
- Scheduled file ingestion from legacy applications
- Error handling and failed-transaction monitoring
- Data mapping and transformation
- Data exchange across commerce, ERP, warehouse, and analytics environments
- Validation before information reached downstream systems
Validation and transformation rules helped maintain consistency across customer, product, pricing, inventory, and order data.
The integration layer also made it easier to identify failed transactions and investigate data issues before they affected a larger volume of orders.
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Ongoing Operational Support
Supported through peak ordering and fulfillment periods
Nalashaa continued to support the environment after the initial implementation.
The team monitors and maintains the integrations connecting commerce, order management, inventory, and warehouse operations. Support includes defect resolution, issue investigation, maintenance, and incremental enhancements.
Particular attention is given to high-volume ordering and fulfillment periods, when system reliability and timely issue resolution are especially important.
Key Capabilities Delivered
Contract-Based Digital Ordering
Enterprise customers can place bulk orders through a portal that reflects account-specific products, pricing, and entitlements.
Integrated Order Processing
Orders move from SAP Commerce Cloud into the systems responsible for processing and fulfillment.
Warehouse and Inventory Connectivity
The digital commerce platform remains aligned with the legacy systems managing stock and warehouse operations.
Hybrid Integration Model
API and file-based exchanges allow modern and legacy applications to participate in the same business process.
Data Validation and Monitoring
Information is checked, transformed, and monitored as it moves between connected systems.
Business Benefits
Improved B2B Customer Experience
Enterprise customers gained a digital ordering channel designed around their contracts and purchasing requirements.
More Efficient Digital Onboarding
The company can bring more customers onto a standardized online ordering process.
Reduced Manual Coordination
Connected workflows lower the need to re-enter, transfer, and reconcile information between commerce and operational systems.
Greater Data Consistency
Validation and transformation rules improve the reliability of order, pricing, product, and inventory information.
Better Operational Visibility
Customers and internal teams have more consistent access to current order information.
Lower Transformation Risk
The company improved its digital commerce capabilities without replacing the AS400 ERP and warehouse systems supporting core operations.
Foundation for Future Growth
The integration architecture can support additional automation, analytics, digital channels, and operational improvements.
Conclusion
For this workwear provider, modernizing B2B commerce required more than launching a new portal.
The platform needed to apply customer-specific rules, exchange accurate data with operational systems, and support fulfillment without disrupting the company's existing enterprise environment.
Nalashaa helped connect SAP Commerce Cloud with the client's AS400 ERP, order management, inventory, and warehouse systems through a flexible integration layer. The result is a more reliable B2B ordering environment that improves the customer experience, reduces manual coordination, and creates a stronger foundation for future digital growth.
Modernize B2B Commerce Without Disrupting Core Operations
Connect your eCommerce platform with ERP, inventory, order management, and warehouse systems through an integration approach designed around your existing environment.
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