Industrial revolution brought mechanization across industries, now automation adds intelligence to the mix. Cost, time and resources freed up through automation, allow for investments with a more direct impact on end-customers. Logistics & transport industry, given its razor thin margins is embracing Robotic Process Automation (RPA) to improve responsiveness and eradicate labor costs. This change will be unforgiving for laggards and will redefine the playing field. So the question is,

“Are you going to ride this change or watch the competition do it?”

How does RPA work

While ‘RPA’ might sound a little fancy and intimidating at times, its merely substitution of manual labor with intelligent, computer programs. Humanoids as one extreme manifestation of the concept, there are more subtle forms. Most tasks such as loan origination, processing, closures, payment processing, collections etc. are performed by agents using computers. The actions they take (clicks & keystrokes) to initiate or complete these tasks can be performed by programming the same decision making constructs into these computers. Irrespective of the nature of the systems you use (LOS, CRM, custom portals etc.) RPA can operate on top of these to orchestrate the process flows, 24X7 at superhuman speed.

Incoming data

Received from outside or within the organization, in the form of

  • Paper
  • Spreadsheets/flat files
  • Emails, support tickets
  • Application notifications
  • Database entries

Existing Systems

Triggered based on pre-defined criteria applied to the incoming data

  • Content
  • Sender, receiver, date
  • Business rules etc.

Resultant action

Execution of tasks that need to be performed as part of the business workflow, such as

  • Sending emails, notifications, alerts, making calls
  • Performing data entry, updates into another system
  • Triggering another process

What can you do with it?

Business Benefits

No change to underlying systems

End-to-end automation implies speed

Improved consistency at reduced cost

Controlled degree of manual intervention

Digital footprint for feedbacks

How do we help you achieve these?

Blue-printing and candidate process identification
Assessment

Automation of process execution
Implementation

Derive intelligence for decision making
BI & Analytics

Tie learnings back into systems’ decision-making
AI & ML

How to start the journey?

If you are looking to engage your patients effectively, the form below is a good next step.