The industrial revolution brought mechanization across industries, now automation adds intelligence to the mix. Cost, time, and resources freed up through automation allow for investments with a more direct impact on end-customers. The logistics and transport industry, given its razor thin margins, is embracing Robotic Process Automation (RPA) to improve responsiveness and eradicate labor costs. This change will be unforgiving for laggards and will redefine the playing field. So the question is,
While ‘RPA’ might sound a little fancy and intimidating at times, it's merely the substitution of manual labor with intelligent, computer programs. Humanoids are one manifestation of the concept, there are more subtle forms. Most tasks such as invoice processing, shipment scheduling & tracking, order processing, etc. are performed by people using computers. The actions they take (clicks & keystrokes) to initiate or complete these tasks can be performed by programming the same decision making constructs into these computers. Irrespective of the nature of the systems you use (ERP, CRM, custom portals, etc.), RPA can operate on top of these to orchestrate the process flows 24X7 at superhuman speed.
Received from outside or within the organization, in the form of
Triggered based on pre-defined criteria applied to the incoming data
Execution of tasks that need to be performed as part of the business workflow, such as
No change to underlying systems
End-to-end automation implies speed
Improved consistency at reduced cost
Controlled degree of manual intervention
Digital footprint for feedback
Blue-printing and candidate process identification
Automation of process execution
Derive intelligence for decision making
Tie learnings back into the systems’ decision-making
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