Crowd Sourcing Case Study

What is ServiceNow? – Manage anything IT!

With an insufficient domestic talent supply and the ‘doubling down’ by the Administration on its restrictive immigration policies, the ability to attract and recruit IT professionals in high demand skill sets who have many options will continue to be at a premium. – says TechServe Alliance CEO Mark Roberts.

 

Due to a huge gap in the marketplace for qualified consultants, early in 2018 Nalashaa made a business decision to work heavily in recruiting and placing Experienced ServiceNow Professionals. ServiceNow is “HOT” and customers, integrators and ServiceNow partners are all scrambling to find qualified employees.

ServiceNow entered the ITSM market as a SaaS based offering, and very quickly became known by many as the current de-facto SaaS based ITSM solution. ServiceNow has heavily promoted and enabled their development platform, in doing so it allows IT organizations to build traditional non-IT capabilities on their platform, allowing organizations to ascertain much value beyond their initial investments.

ServiceNow is growing leaps and bounds and it repeatedly lists as one of the fastest growing software companies of all time.

 

Highlights of ServiceNow

  • A service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline delivery of services.
  • Replaces manual transactions with what ServiceNow calls a consumerised “light-speed” service experience which is designed for everyone in the enterprise.
  • Low configuration requirement to get up and running within an enterprise, which increases productivity and helps identification and resolution of concerns

 

ServiceNow- Lightning-Speed!

ServiceNow is built to manage everything as a service.

In the modern enterprise, operations are required to be faster and be more scalable than ever before. ServiceNow does this by placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life. One of the main reasons it is so efficient is that it gives you a solid platform, including architecture and it is “straight out of the box”. From there, you can customize and work on the rules and build the forms very quickly, and you don’t even have to worry about what your database structures are.

ServiceNow users find that it has about 75% of your work done for you as soon as you set it up, and with its open architecture you are able to take it and plug it into different systems or processes that are otherwise not represented.

 

ServiceNow – Flexible yet powerful

ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.

Quickly build, test and publish applications that can span from a single department to an entire enterprise. And, all this with very little coding, making it easy for anyone to build business applications for every line of business. ServiceNow can help immensely with field service management replacing spreadsheets, email and other management tools with a single system. In Finance Service Management it can fulfill submitted requests including financial reports, procurement and payroll issues; gain visibility into work requests and trends over time. For security operations, systematically manage security incidents, prioritize vulnerabilities, visualize the effectiveness of security investments, and adapt to changing conditions.

 

ServiceNow is Ubiquitous

What is ubiquitous?

“Existing or being everywhere, especially at the same time”

Therefore this is true with ServiceNow, as it is a cloud-based PaaS. And the biggest benefit about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks.

Unlike some of its competitors, ServiceNow was originally designed in the cloud. Many other cloud based services are not designed to withstand the stresses of enterprise IT. They are used to process a much lower transaction volume and support department level, less critical workloads. ServiceNow differs as it is designed specifically for the large enterprise. It has the endurance to withstand the pressures of the IT industry, scalability, and customer requirements.

Nalashaa is associated with numerous experienced ServiceNow consultants  and we aim to continue assisting  clients to enable the modern enterprise operate faster and become more scalable than ever before.

Reach us here – ServiceNow@nalashaa.com.

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Keith Brown

Keith Brown

Director of Business Development at Nalashaa
Keith has many years’ experience in Sales Management/Business Development and Marketing and a proven track record of developing and growing a client base from scratch. In his personal time, he is a NJ State Soccer Referee, a lover of the opera, and a very active volunteer within his local community.
Keith Brown

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Keith Brown
Keith Brown

Keith has many years’ experience in Sales Management/Business Development and Marketing and a proven track record of developing and growing a client base from scratch. In his personal time, he is a NJ State Soccer Referee, a lover of the opera, and a very active volunteer within his local community.

All stories by: Keith Brown