Train RPA Bots to Minimize Human Intervention or integrate it with a human co-worker?

Apr 06, 2023 Prithesh Bhandary

Robotic process automation implementation services help create software bots that automate any task that is routine, rule-based, repetitive, and logical. Once trained, an RPA bot can operate following a set of rules, can follow and give instructions, and can even answer questions independently. An RPA bot can do what a human can do with greater speed and without mistakes. Hence it is not hard to believe that most companies are keen on implementing Robotic Process Automation to save time and money.

Types of RPA bots

  • Unattended RPA bots: Once set up, unattended RPA bots can work independently using the rules they have been trained with. Unattended bots can work around the clock and hence suitable in industries like healthcare, telecom, etc.
  • Attended RPA bots: Attended RPA bots, on the other hand, work alongside humans, usually in scenarios that require some varying decision-making or validation. Here, the bots are managed by a human employee daily, weekly, or monthly to check for any issues and take appropriate action whenever needed.

Scenarios where RPA Bots can be trained

  1. Set up the process and let the Bot do the rest: Some processes need a human to start them but require repetitive manual tasks to complete them. The RPA bots can work by themselves and use human intervention only when it is needed. Apart from spreadsheets and databases, RPA bots are trained to work with semi-structured data in industries like HR, procure-to-pay, invoices, mortgage applications, etc. Let us take an example of invoicing. Once an invoice is raised for a particular service or a vendor, details like vendor name, address, item sourced, quantity, price, etc, are entered manually. Every other task such as generating the invoice, purchase order, sending emails to the respective stakeholders, updating stock quantities, etc, can be handled by the bot.
  2. A collaboration between the Human and the Robot- Validation model: There are various ways an RPA bot can be integrated with a human co-worker. With the right Robotic process automation service provider, you can build a robust automation solution that uses human intervention only when it is absolutely necessary. Let us take an example of insurance claims. Here a collaboration between the human and the bot is necessary for the process to be executed efficiently. The insurance agent might enter details regarding the claim from various data points. The RPA bot would validate the claims against the set of rules that the bot has been trained on and send back the claim that does not match the criteria. The bot, in turn, learns from these activities using machine learning models and further reduces the human input needed for the next time.

Moving towards the hybrid RPA model for a better future

Robotic Process Automation Implementation services play a vital role in the growth of many businesses. RPA is going to increase the impact it has on businesses in the coming years and the workforce is moving towards a hybrid model of humans and bots working together. Businesses need human intelligence to excel. And with the hybrid model, the workforce is empowered and they can focus on more creative tasks while the bot automates processes that require repetitive labor. This will boost productivity and reduce production costs.

We at Nalashaa come with a set of experienced professionals who can deliver custom-made solutions based on your needs. If you are thinking of automation, give us a call right now.

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Prithesh Bhandary

An engineer by degree, who is passionate about writing. Here to write anything that generates interest among people and get them back to read some more.