Oct 27, 2020
You might have been drawn to Dynamics 365 by its extensive list of features, attractive licensing costs, or seamless integration with the Microsoft stack, but there are a few to-dos for you to ensure that the migration turns out to be a winning move for your business. ...
read moreOct 08, 2020
The onslaught of the ongoing Covid-19 pandemic has forced businesses to the verge of closure and bankruptcy, but it has also underscored the role of customer service in the success of an organization. ...
read moreJul 20, 2020
The primary attractions of the 2020 release wave 1 for MS Dynamics 365 Field Service include features for time entries & inspections and the use of AI & IoT for proactive service and decisions....
read moreJun 10, 2020
Building solutions is easy, but building solutions that serve their purpose isn’t. Besides business acumen and fiercely dedicated employees, what sets a successful organization apart from the rest is their technology leverage. ...
read moreMay 14, 2020
The latest updates of the Commerce module have been targeted at enriching the experience of all stakeholders – retailers, employees, and customers. ...
read moreMay 07, 2020
The wave 1 updates of Dynamics 365 Finance offer technology-driven possibilities such as accurate cash inflow prediction, risk analysis and mitigation, and identification of growth opportunities. ...
read moreApr 29, 2020
The latest Dynamics 365 Human Resources features upgrade the comprehensive personnel management solution with new conveniences. ...
read moreApr 23, 2020
The 2020 release wave 1 of Microsoft Dynamics 365 Marketing elevates the experience of personalized marketing with multiple third-party integrations for high performance and scalability. ...
read moreApr 21, 2020
The 2020 release wave 1 of Dynamics 365 Customer Service has been aimed at further improving the already advanced features of the module to enable agents to offer unparalleled customer service with ease. ...
read moreApr 17, 2020
Microsoft has recently announced the 2020 release wave 1 for Dynamics 365 where all modules of the tool would be augmented with new capabilities....
read moreMar 13, 2020
Which CRM do you use? Dynamics 365, Salesforce, Zoho, SAP CRM or any other? Does the tool enable you to identify new areas of improvement and explore new horizons for growth, other than maintaining the regular daily operations? Today, CRM is not confined to just managing customer information, monitoring sales, offering customer service, and analyzing data but encompasses a lot more....
read moreMar 12, 2020
Microsoft Dynamics 365 extend omnichannel capabilities that allow businesses to offer connected customer service across channels such as SMS, Emails, Chat, WhatsApp, Facebook, and Twitter. This enhances service quality, shortens TAT, delights the customer, and saves substantial service costs. ...
read moreMar 09, 2020
A new possibility in the realm of customer service where web channel, phone, virtual chat, live chat, email, self-service, and community support are subsumed to give a seamless, expertly integrated experience to the customer. ...
read moreMar 09, 2020
Custom app development is a tedious and resource-intensive practice that often leads to high TAT and compromised functionalities. Contrarily, developing apps on Power Apps is a much more comfortable, efficient, and easily maintainable practice that’s cost-effective and user-friendly....
read moreJan 09, 2020
Every e-commerce venture revolves around its business challenges, operations, and goals....
read moreDec 31, 2019
Not everything was going great for this Minnesota-based shoe manufacturer. In particular, the HR department was facing the music since the annual employee turnover rate was strikingly high and the overall morale in the office was disheartening.NULL...
read moreDec 23, 2019
As an HR professional or the CEO of an organization, you know better than anyone else that employees are the growth engine of your company. Employees can make or break any business and one needs to maintain utmost caution while headhunting....
read moreMar 11, 2019
As a top management executive of a manufacturing organization, one of the key responsibilities is to make sure all of the business units or divisions are performing well i.e., right from the sales – delivery to support.Also, being in a manufacturing sector, given the amount of competition faced in today’s fast-paced world, the q...
read moreMay 04, 2018
Security and privacy concerns in business have skyrocketed recently. Organizations are now heavily focusing on security, not just to safeguard their assets and customer privacy but also to comply with security guidelines.If you own a business and manage personal data, you’ve probably heard of it – and if you haven’t, the time ha...
read moreMay 02, 2018
To track and manage the delivery of products, managers have been using different software tools in the past. With the now popular Microsoft Dynamics 365 for Project Service Automation, you can build your work breakdown structure into a project plan, which is a robust end to end solution. Microsoft Dynamics 365 for Project Servic...
read moreMay 01, 2018
Dynamics and marketing go way back. The people who have used Dynamics CRM for a couple of years now will be familiar with the Marketing module and what it covers …. Or, should I say, used to cover.As we know, Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018.With the disco...
read moreApr 24, 2018
Office 365 is a Microsoft application which deals with sharing of emails, notes, and documents in a group by using Office online, OneNote, Word, and Excel.Integration of Office 365 with Dynamics 365 became much easier due to the release of latest version of Dynamics 365 Online. Through this integration work life has become much ...
read moreApr 19, 2018
Dynamics 365 helps field services in a host of activities. Field technicians can store, update and access information whenever needed and it also enhances customer visibility, which helps to maintain a healthy customer relationship for a longer period.The Field Service feature helps to interact with technicians and also helps t...
read moreApr 09, 2018
Talent acquisition, transformation, and management are critical anchors for any organization.The Human Resource Department often finds themselves submerged in an ocean of challenges ranging from unskilled labor, less than optimal employee engagement, and loss of top talent to other organizations. Adding to this, around half of t...
read moreMar 29, 2018
Since its inception, Dynamics CRM has been a de-facto standard in sales, marketing, customer service and industry solutions.Well, Dynamics 365 provides no exception and continues to build on the legacy of the Microsoft Dynamics family. Social Engagement provides powerful social tools in the hands of business professionals and he...
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