.NET: Addressing Critical User Pain Points

Jan 27, 2021

The software landscape has always been a dynamic one, and enterprises are in the constant pursuit of migrating from legacy systems to new-age web applications. ...

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Prerequisites for Migrating from Salesforce to Dynamics 365

Oct 27, 2020

You might have been drawn to Dynamics 365 by its extensive list of features, attractive licensing costs, or seamless integration with the Microsoft stack, but there are a few to-dos for you to ensure that the migration turns out to be a winning move for your business. ...

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Leveraging Dynamics 365 to Cement Customer Relationships Amidst the Covid-19 pandemic

Oct 08, 2020

The onslaught of the ongoing Covid-19 pandemic has forced businesses to the verge of closure and bankruptcy, but it has also underscored the role of customer service in the success of an organization. ...

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Dynamics 365 Field Service 2020 release wave 1: Key takeaways

Jul 20, 2020

The primary attractions of the 2020 release wave 1 for MS Dynamics 365 Field Service include features for time entries & inspections and the use of AI & IoT for proactive service and decisions....

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Don’t start off on the wrong foot; you deserve a better software partner

Jun 10, 2020

Building solutions is easy, but building solutions that serve their purpose isn’t. Besides business acumen and fiercely dedicated employees, what sets a successful organization apart from the rest is their technology leverage. ...

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Salient features of Dynamics 365 Commerce 2020 release wave 1

May 14, 2020

The latest updates of the Commerce module have been targeted at enriching the experience of all stakeholders – retailers, employees, and customers. ...

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Dynamics 365 2020 Release Wave 1– for Proactive Financial Management

May 07, 2020

The wave 1 updates of Dynamics 365 Finance offer technology-driven possibilities such as accurate cash inflow prediction, risk analysis and mitigation, and identification of growth opportunities. ...

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Dynamics 365 HR 2020 release wave 1: Powering your workforce

Apr 29, 2020

The latest Dynamics 365 Human Resources features upgrade the comprehensive personnel management solution with new conveniences. ...

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Dynamics 365 Marketing 2020 release wave 1– salient features

Apr 23, 2020

The 2020 release wave 1 of Microsoft Dynamics 365 Marketing elevates the experience of personalized marketing with multiple third-party integrations for high performance and scalability. ...

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Dynamics 365 2020 release wave 1- Customer Service

Apr 21, 2020

The 2020 release wave 1 of Dynamics 365 Customer Service has been aimed at further improving the already advanced features of the module to enable agents to offer unparalleled customer service with ease. ...

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Value-adding features of Dynamics 365 Sales 2020 release wave 1

Apr 17, 2020

Microsoft has recently announced the 2020 release wave 1 for Dynamics 365 where all modules of the tool would be augmented with new capabilities....

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Dynamics 365 vs the competition: A deep-drive into its features and facts

Mar 13, 2020

Which CRM do you use? Dynamics 365, Salesforce, Zoho, SAP CRM or any other? Does the tool enable you to identify new areas of improvement and explore new horizons for growth, other than maintaining the regular daily operations? Today, CRM is not confined to just managing customer information, monitoring sales, offering customer service, and analyzing data but encompasses a lot more....

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Offering Unparalleled Customer Service with Dynamics 365 Omnichannel Capabilities

Mar 12, 2020

Microsoft Dynamics 365 extend omnichannel capabilities that allow businesses to offer connected customer service across channels such as SMS, Emails, Chat, WhatsApp, Facebook, and Twitter. This enhances service quality, shortens TAT, delights the customer, and saves substantial service costs. ...

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With Omnichannel Capabilities, Dynamics 365 is Revolutionizing Customer Service

Mar 09, 2020

A new possibility in the realm of customer service where web channel, phone, virtual chat, live chat, email, self-service, and community support are subsumed to give a seamless, expertly integrated experience to the customer. ...

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Microsoft Power Apps and Dynamics 365 join forces to outrun custom app development

Mar 09, 2020

Custom app development is a tedious and resource-intensive practice that often leads to high TAT and compromised functionalities. Contrarily, developing apps on Power Apps is a much more comfortable, efficient, and easily maintainable practice that’s cost-effective and user-friendly....

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Serving customers the Dynamics way

Feb 05, 2020

Tailored experiences, social engagement, quicker issue resolution, and omnichannel interaction – businesses falling short of expectations in any of these stand to be obliterated. ...

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Dynamics 365 busts all CRM myths held by sales teams

Jan 20, 2020

Notwithstanding the proven benefits of using an AI-power CRM software like the Microsoft Dynamics 365, some businesses and sales head dismiss its utility straight away. ...

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Microsoft Dynamics 365 Commerce – just what the doctor ordered!

Jan 09, 2020

Every e-commerce venture revolves around its business challenges, operations, and goals....

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Microsoft Dynamics 365 Talent – Your road to reach out to the best in the business

Dec 31, 2019

Not everything was going great for this Minnesota-based shoe manufacturer. In particular, the HR department was facing the music since the annual employee turnover rate was strikingly high and the overall morale in the office was disheartening.NULL...

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Taking all HR nightmares head-on with Microsoft Dynamics 365 Talent

Dec 23, 2019

As an HR professional or the CEO of an organization, you know better than anyone else that employees are the growth engine of your company. Employees can make or break any business and one needs to maintain utmost caution while headhunting....

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Dynamics 365 Reporting and Dashboards for Manufacturing Organization

Mar 11, 2019

As a top management executive of a manufacturing organization, one of the key responsibilities is to make sure all of the business units or divisions are performing well i.e., right from the sales – delivery to support.Also, being in a manufacturing sector, given the amount of competition faced in today’s fast-paced world, the q...

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GDPR Compliance and Dynamics 365

May 04, 2018

Security and privacy concerns in business have skyrocketed recently. Organizations are now heavily focusing on security, not just to safeguard their assets and customer privacy but also to comply with security guidelines.If you own a business and manage personal data, you’ve probably heard of it – and if you haven’t, the time ha...

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Dynamics 365 for Project Service Automation

May 02, 2018

To track and manage the delivery of products, managers have been using different software tools in the past. With the now popular Microsoft Dynamics 365 for Project Service Automation, you can build your work breakdown structure into a project plan, which is a robust end to end solution. Microsoft Dynamics 365 for Project Servic...

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Dynamics 365 for Marketing

May 01, 2018

Dynamics and marketing go way back. The people who have used Dynamics CRM for a couple of years now will be familiar with the Marketing module and what it covers …. Or, should  I say, used to cover.As we know, Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018.With the disco...

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Office 365 Groups for Dynamics 365

Apr 24, 2018

Office 365 is a Microsoft application which deals with sharing of emails, notes, and documents in a group by using Office online, OneNote, Word, and Excel.Integration of Office 365 with Dynamics 365 became much easier due to the release of latest version of Dynamics 365 Online. Through this integration work life has become much ...

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Microsoft Dynamics 365 for Field Service

Apr 19, 2018

Dynamics 365 helps field services in a host of activities. Field technicians can store, update and access information whenever needed and it also enhances customer visibility, which helps to maintain a healthy customer relationship for a  longer period.The Field Service feature helps to interact with technicians and also helps t...

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Dynamics 365 for Talent management

Apr 09, 2018

Talent acquisition, transformation, and management are critical anchors for any organization.The Human Resource Department often finds themselves submerged in an ocean of challenges ranging from unskilled labor, less than optimal employee engagement, and loss of top talent to other organizations. Adding to this, around half of t...

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Social Engagement in Microsoft Dynamics 365

Mar 29, 2018

Since its inception, Dynamics CRM has been a de-facto standard in sales, marketing, customer service and industry solutions.Well, Dynamics 365 provides no exception and continues to build on the legacy of the Microsoft Dynamics family. Social Engagement provides powerful social tools in the hands of business professionals and he...

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Dynamics 365 – Relationship Insights

May 25, 2017

Relationship Insights leverages the data-integration and artificial-intelligence capabilities built into Azure to combine and analyze your Dynamics 365 and Microsoft Outlook data. Relationship Insights uses the insights derived from this analysis to surface features thatRelationship Insights features are context sensitive, so th...

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Microsoft Flow: Simplifying tasks in Office 365 & Dynamics 365

May 02, 2017

What is Microsoft Flow?Microsoft Flow [MS Flow] is a powerful tool which lets you sit back and relax while it does things for you in the background in Office 365/ Dynamics 365. In layman terms, Microsoft Flow is a set of rules that lets various apps communicate with each other automatically.Features of MS Flow:Limitations of MSF...

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Product Recommendation using Azure Recommendation Service (Cognitive Service API)

Apr 21, 2017

Can you imagine how a company can be impacted by a system which will suggest products on the basis of past data?This can help the Sales team target products better to their existing clientele and in the process have better outcomes and generate more revenue for the company.Dynamics 365 comes with a new feature called Product rec...

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How to configure your Interactive Service Hub?

Apr 19, 2017

In the previous post, we discussed about the Interactive Service Hub (ISH), and how it can make the life of a user simple. Now, this time around, I will be laying down the steps to go ahead and configure the ISH to suit your requirements. The ISH is part of the default settings within Dynamics 365, but user configurations can be...

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Suggest similar cases for a case – Text Analytics by Microsoft Cognitive Services

Apr 18, 2017

Are you the person involved in query resolution?If yes, then this feature is surely going to interest you… It is human nature to search for an existing solution to a problem rather than resolving the case by starting afresh. Microsoft Cognitive Services helps us to find similar cases if any exist in the case system, so tha...

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Meet ISH – Interactive Service Hub of Dynamics 365

Apr 10, 2017

Microsoft Dynamics 365 has brought about many changes to how you interact with prospects, leads and customers. When you are looking at upping your customer service, use the all new intuitive and interactive experience from the Interactive Service Hub (ISH). It’s loaded with rich dashboards and redesigned forms that pull together...

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4 Reasons why you should Upgrade to Dynamics 365

Mar 28, 2017

Microsoft Dynamics CRM has always been focused on creating a seamless customer experience and bringing customer engagement through a faultless service oriented sales approach. But, when there are so many interactions in the digital world, a customer is bound to get frazzled and in this mayhem, it is all the more difficult to cap...

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How To: Audit Summary and Login Tracking

Feb 06, 2017

Organizations need to track changes made to business data for maintaining security, examining the history of a particular data record, documenting modifications for future analysis and record keeping, and being in compliance with regulations.The audit logs help the Microsoft Dynamics CRM administrator answer questions such as:Th...

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Microsoft AppSource: Helping your business work smarter

Jan 18, 2017

Dynamics 365 has brought in one-click integration of business solutions through Apps. The apps cover a range of needs such as sales, recruiting, payments, analytics, forecasting and much more. Microsoft AppSource is more than just a destination for SaaS business apps, it is a growing community for every user of Microsoft technol...

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Integrating Microsoft Dynamics CRM 2016 Online with Azure Service Bus Queue

Oct 26, 2016

With the advent of Microsoft Dynamics CRM 2016 online many new features have been incorporated. One such feature that we all have been waiting for long is, seamless integration of MS CRM with Microsoft Cloud or popularly known as Microsoft Azure.You can connect Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM...

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Dynamics 365 – Understanding it beyond the words

Oct 04, 2016

Microsoft made a big announcement at their recent conference in their path to a cloud- only mode which started 5 years back, when they moved Office to the cloud, and named it Office 365. This fall, they will be bringing in CRM and ERP to the cloud under the banner of Dynamics 365. This will ensure that all data which currently s...

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