2019 will see the end of the mainstream support for the legacy versions of Dynamics CRM. If you are still on an older version, the upgrade will not only be a tremendous face-lift but also provides access to actionable intelligence for businesses to operate more efficiently.
With Dynamics 365, Microsoft brings Dynamics CRM and ERP solutions into a single platform with purpose-built applications to manage your core business functions such as Sales, Marketing, Customer Service, Project Service Automation, Field Service, Finance and Operations, Talent etc. Microsoft Dynamics 365 offers deep integration to familiar tools like Office 365, SharePoint, Skype for Business to improve collaboration and productivity. Embedded AI tools like Customer Insights and Relationship Insights help you close more deals through actionable insights and manage complex customer service scenarios.
Use the power of social media to bring in more leads and to understand your customers sentiments across different social media platforms with built in connectors.
Allow your reps on the field to work on the go, even offline with mobile apps that has access to social data and recent updates about your leads/customers.
Lower your resolution time for cases and free up agents with AI powered Service Bots and deliver effortless service experience to your customers.
Automatically assign the technician with the right skills based on the nature of the issue and location based data and never miss on-time appointment with your customers.
Streamline your hiring process, empower your recruiters with data from LinkedIn, assessment tools and mobile feedback.
Improve collaboration across your teams, reduce risks and simplify time and expense management for your customer’s projects.
Improve your team’s productivity with familiar third-party applications like Skype, Outlook and Excel using the native connectors.
Create, Track and Nurture leads from email marketing/webinars/website with ready to use Professional Email templates powered with simple, no code, drag and drop approach.
Manage the entire contact, registration and attendance of an event and also get VOC feedback using integrated survey functionality .
We have witnessed the evolution of Microsoft Dynamics CRM since its release in 2003 and helped 100s of customers with our Fixed Price CRM Upgrade plans. Our years of working on the system through each new advancement has helped us develop and polish our processes
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