Why customer loyalty? Aim for brand ambassadorship!
Field service is one of the most intimate, in-person interactions with your customers. When it’s impeccable, it meets with a smile on their face and that goes way beyond loyalty. Dynamics 365 helps you delight customers while easing things for your service managers, dispatchers, field technicians and customer service agents leveraging smart features. Its customizability, rich OOB feature-set, workflow depth and cutting-edge sophistication make it an irresistible choice for every field-service operator.
Professional contracts
Tie agreements with service activities, SLAs, billing, CSAT for predictable account retention and growth
- Pre-built and configurable, service agreements, work orders, SLAs, payment terms
- Manage recurrence, anomalies, timing for orders, products, invoices etc.
- Conditional entitlements – Discounts, freebies, prioritization
- Automatic mapping of quotes, invoices to agreements for accelerated billing
System-assisted scheduling
Maximize return on assets by optimizing utilization of staff, equipment & assets.
- Book individuals, crew, pools, facility/resource for max utilization
- Skills, availability, geo, preference-driven recommendations
- Automatic traffic-aware routing, assignment, geolocation of resources
- Book from Work orders, requirements, schedule board
Optimized inventory
Drive superlative financial outcomes through better forecasts, fewer leakages and just-in-time availability
- Process RMAs, transfers, adjustments, vendor returns
- Manage Warehouse, POs, shipping partners centrally
- Setup customer assets, catalogs, tag to service locations
- Define purchase terms, tag to POs, identify violations etc.
Smart field service
A contextually aware, amply skilled and timely available field force for first-time-fixes, on-site and from afar
- Job, customer data on mobile, even when offline
- Alerts, messages, reminders, push notifications
- Mixed reality-driven remote assistance through HoloLens
- Geofencing for live-tracking and fraud prevention
- IoT to auto-diagnose, create cases, schedule visits for predictive maintenance
Engaged customers
Build brand allegiance through information transparency, tool enablement and consistent system-directed processes
- Track past/upcoming appointments & cases through portals
- Real-time technician tracking – ETA, photo, vehicle info. etc.
- Closed-loop feedback, updates through text/voice
- Proactive communication, transparency, self-service
Empowered employees
Assist, equip and monitor your team for a higher happiness quotient and exceptional customer experience delivery
- Step by step guidance on processes, procedures, regulations
- Forecast resource requirement for orders/cases/visits
- Contextual product manuals, support/training artefacts at fingertips
- Track SLA compliance, utilization, satisfaction, trends on dashboards
If you are looking to inject customer delight, discipline and simplification into your field-service operations, we can help you crank it up with the new Microsoft Dynamics 365 for Field Service.
Just leave your details below and one of us from Nalashaa will get back to you real soon!