Monetize Through Mobile Apps in the Post Covid-19 Economy

Jan 19, 2021

As Covid-19 lockdown restrictions are being lifted, businesses are looking to grab their window of opportunity. ...

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Stay Ahead in the Post Covid Economy with Mobile Apps

Jan 18, 2021

The world has been forced indoors by the ongoing pandemic. With 88% organizations requiring employees to work remotely and 97% business travel cancelled, work from home became the new normal. ...

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Enhancing the Efficiency of IBMi Through Automation

Sep 23, 2020

RPA can enhance the functionality of IBM i and eliminate the need to invest time and effort in activities such as invoice processing, updating ERP, pulling email attachments, data entry, report pulling, data validation, etc. ...

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Transforming the Education Landscape with RPA

Aug 28, 2020

The education sector has never shown much enthusiasm to introduce technology to its traditional way of functioning. ...

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Maturity model - The silver bullet for the challenges facing ISVs

Apr 02, 2020

For sustainable growth, independent software vendors must be aware of their current status. A maturity model tailored to ISVs helps them with data-driven methodologies, tools, and frameworks for ranking themselves against the industry benchmarks. ...

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Factors driving the growth of Independent Software Vendors (ISVs) in 2020

Apr 01, 2020

With the market embracing new technological developments, 2020 promises to be a challenging but rewarding year for ISVs....

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Serving customers the Dynamics way

Feb 05, 2020

Tailored experiences, social engagement, quicker issue resolution, and omnichannel interaction – businesses falling short of expectations in any of these stand to be obliterated. ...

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Does your Event Marketing platform cater to these?

Mar 29, 2019

Event management and marketing has become insanely data driven in the past few years. In fact, all facets of events, be it sponsorship, marketing or organization, providing rich content to attendees (or participants) will become extremely beneficial as this industry matures. Collecting and securely saving data is the key for fut...

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Intelligent RPA in Banks- Bet your bottom dollars

Mar 20, 2019

A slow economy, further stimulated by a do-more-with-less culture is compelling enterprises to introspect and devise methods to boost productivity. Financial functions are under significant pressure and within the BFSI sector, there is a continuous evolution due to high competition.Banks are under pressure toAll this lands us at...

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Vagrant: Building stronger workflows in DevOps

Mar 05, 2019

In my previous post, I spoke about DevOps in 2019, and the surge that is expected in DevOps practices across the Software Development LifeCycle (SDLC). From here on, we will be taking different DevOps tools and environments which are expected to contribute the most towards the DevOps tool market in 2019.Servers are moving faster...

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Latest trends in Event Management

Feb 26, 2019

Events are no longer seen as a cost component, but rather an opportunity to generate revenue, build brand awareness and long lasting relationships. This is a huge change in perspective, from a ‘white elephant’ to a ‘cash cow’, opening up doors for event marketing and management to bring in data sciences and prove their mettle.Br...

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RPA in Collections/Accounts Receivable (AR)

Feb 05, 2019

For all the hype that Robotic Process Automation (RPA) has created in the IT industry, its penetration leaves a lot to be desired. It has been studied that, the collections process (also known as Accounts Receivable or AR), despite being an excellent candidate for automation, has an RPA penetration of less than 15%!The first ste...

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DevOps in 2019: Tools & Best Practices

Jan 21, 2019

Improving the Software Development Lifecycle (SDLC) from design through development and production is essential for better applications and even better team performance. DevOps is a software engineering practice to improve the SDLC process from design through the development process to production support that unifies Software De...

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RPA BoTs in Shipping and Logistics: A SWOT Analysis

Jan 07, 2019

Tectonic shifts in technology are a major challenge for any organisation. One such technology is Robotic Process Automation, more commonly known as RPA. Automation is an entry point for future cognitive transformation opportunities, handling repetitive and rule based tasks without human intervention.Shipping and logistics manage...

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Does RPA kill jobs?

Dec 12, 2018

We are creatures of habit. We like our routines and are wary of change. When faced with the unknown, we often jump to conclusions, and most probably the worst of it. And, new technology has the unique capability to incite fear, a far and wide spread fear. Just take a look at the articles which come up for a generic RPA search &#...

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Entity Framework – What and Why?

Dec 03, 2018

Entity Framework is an open source object relational model framework for the applications built on .NET. It facilitates the developers to work with data without looking into underlying database tables and columns where the data is stored. With Entity Framework in place, developers can now create and maintain data-oriented applic...

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RPA in Warehouse Management

Nov 30, 2018

In today’s world, technology has been improved to a great extent, where many industries demand to be abreast with technology and its far reaching capabilities. A deep dive into warehouse management will show various processes, including sorting, packing, picking, storage, shipping, transportation, retrieval, etc., and in present...

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ServiceNow London Release: New Features to Look Out For

Oct 15, 2018

Each ServiceNow release offers some major breakthroughs in the service industry operations and delivery efficiencies. There has been many speculations on the upcoming ServiceNow London version (scheduled to release in 3rd quarter-2018).Here we better understand the capabilities set to release with ServiceNow London and how it wi...

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Predictive and Preventive Maintenance

Apr 02, 2018

Predictive maintenance might sound like a buzzword but I have seen it in action. I can take the credit for implementing it and rendering it useful for end users.I spoke about predictive maintenance and how it can work across industries in a? webinar.Predicting unplanned failures can be beneficial to-Warranty CostWarranty cost ha...

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Asset Maintenance and System Reliability go Hand in Hand.

Mar 29, 2018

System reliability, uptime and downtime measures are core to industries such as manufacturing, oil and gas pipeline. Reliability measurement also plays an important role for consumer-oriented services such as gas stations, ATMs, and electric charging stations. Measuring these inter-related measures helps us check system’s health...

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Revenue Cycle Management: Effective Charge Capture using RPA

Mar 27, 2018

In the current phase where there are rapid changes in reimbursement methods, it is imperative that healthcare organizations capture every charge representing the care provided, and they bill correctly as per regulations.Unfortunately some RCM applications fail to identify missed charges and make the process of rectifying any lea...

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Automated Data Discovery – The Next Level in Business Intelligence

Mar 01, 2018

Many technology breakthroughs have taken place in last 10-15 years and have brought to the current stage where automated data discovery (ADD) is achievable and will soon become the regular way of conducting data profiling/data exploration exercises. There was a time when pulling data from Teradata or Brio to Excel, Minitab, perf...

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Analytics and Trends Evolution in the Airline Industry

Jan 25, 2018

I always follow research efforts by MIT Center of Transportation.  It is an easy way to know the problems that mature airline industry of North America is facing and attempting to solve.  Another such department active in the field of airline industry was (and still is) the ISYE- Industrial and Systems Engineering department at ...

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RPA in Claim Processing reduces Claim Denials

Jan 15, 2018

Revenue Cycle Management (RCM) companies face numerous challenges, including claim denials and cost to collect. It is estimated that up to 40 percent of medical bills contain errors and a report by Advisory Board states that 90% of claim denials are preventable and can be corrected for payment. Claim denial management is a big o...

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Outliers – An important element in Business Intelligence

Jan 11, 2018

It’s always fascinating to observe outliers and understand them. Outliers are the data points that don’t seem to fit well with rest of the data population. It is interesting that data points with outlier behavior are ‘outlier’ but can be found in almost every dataset that you get your hands on. Identifying outliers is always one...

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Intelligent Solutions using Cloud Based AI Platforms

Jan 07, 2018

Artificial Intelligence (AI) and Machine Learning (ML) are two big buzzwords prevalent across the industries today. People, in particular developers are fascinated with this emergent technology, irrespective of their area of expertise. While a lot of them are still trying to figure out the nuances of AI and ML, the world has mov...

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OCR, ICR and RPA – The nuts and bolts

Dec 11, 2017

We spoke about Robotic Process Automation (RPA) and how bots can be used to speed up processes and remove unintentional errors which crop up during document management. The two techniques followed in the automation industry are OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition), to read any type of d...

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Robotic Process Automation in Insurance Industry

Jul 11, 2017

(RPA) applies specific technologies to automate routine, standardized tasks in support of an enterprise’s knowledge workers. By freeing human employees from these mundane tasks to apply themselves to core business objectives, RPA offers a number of compelling benefits to the workplace. – Institute for Robotic Process Automation ...

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Predictive Analytics – Step 1 on the path to AI

Jun 08, 2017

Along with the emergence of new devices, we have data which is ever growing. And all this data is being collected for what?As someone correctly said – to analyze, see patterns and predict!And for all this data, you might think Artificial Intelligence (AI) to solve all data problems. And that is a good answer too.But, how d...

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Dynamics 365 – Relationship Insights

May 25, 2017

Relationship Insights leverages the data-integration and artificial-intelligence capabilities built into Azure to combine and analyze your Dynamics 365 and Microsoft Outlook data. Relationship Insights uses the insights derived from this analysis to surface features thatRelationship Insights features are context sensitive, so th...

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Microsoft Flow: Simplifying tasks in Office 365 & Dynamics 365

May 02, 2017

What is Microsoft Flow?Microsoft Flow [MS Flow] is a powerful tool which lets you sit back and relax while it does things for you in the background in Office 365/ Dynamics 365. In layman terms, Microsoft Flow is a set of rules that lets various apps communicate with each other automatically.Features of MS Flow:Limitations of MSF...

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What is Digital in Mortgage?

Apr 24, 2017

Digital or Digitalization is an umbrella term for the services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.This is going to be a series of posts on digital mortgage, in the attempt to discuss and give a clear picture of what is the digita...

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Product Recommendation using Azure Recommendation Service (Cognitive Service API)

Apr 21, 2017

Can you imagine how a company can be impacted by a system which will suggest products on the basis of past data?This can help the Sales team target products better to their existing clientele and in the process have better outcomes and generate more revenue for the company.Dynamics 365 comes with a new feature called Product rec...

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How to configure your Interactive Service Hub?

Apr 19, 2017

In the previous post, we discussed about the Interactive Service Hub (ISH), and how it can make the life of a user simple. Now, this time around, I will be laying down the steps to go ahead and configure the ISH to suit your requirements. The ISH is part of the default settings within Dynamics 365, but user configurations can be...

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Suggest similar cases for a case – Text Analytics by Microsoft Cognitive Services

Apr 18, 2017

Are you the person involved in query resolution?If yes, then this feature is surely going to interest you… It is human nature to search for an existing solution to a problem rather than resolving the case by starting afresh. Microsoft Cognitive Services helps us to find similar cases if any exist in the case system, so tha...

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Meet ISH – Interactive Service Hub of Dynamics 365

Apr 10, 2017

Microsoft Dynamics 365 has brought about many changes to how you interact with prospects, leads and customers. When you are looking at upping your customer service, use the all new intuitive and interactive experience from the Interactive Service Hub (ISH). It’s loaded with rich dashboards and redesigned forms that pull together...

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4 Reasons why you should Upgrade to Dynamics 365

Mar 28, 2017

Microsoft Dynamics CRM has always been focused on creating a seamless customer experience and bringing customer engagement through a faultless service oriented sales approach. But, when there are so many interactions in the digital world, a customer is bound to get frazzled and in this mayhem, it is all the more difficult to cap...

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How can BI help in adhering to insurance industry regulations?

Mar 27, 2017

Developing an adaptable strategy for regulatory challenges and adhering to industry regulations, along with a good ROI for each investment is a tough nut to crack.Every big insurance company has multiple portfolios which are managed by different managers. Each investment manager should adhere to 3 levels of regulatory compliance...

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The How and Why of Business Intelligence in Retail

Mar 06, 2017

The retail business  involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn profit. There are many challenges which these retailers face on an ongoing basis, where the primary two are – competition for customers and the expenses involved in running a retail...

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How to – Build, Sign and Zipalign the already generated apk with existing key store file.

Mar 02, 2017

Updating an app on Play store is something which is a routine task if you wish to optimize the app and increase usability for the users. When we try to publish an update for an existing app to play store we SHOULD use the existing key store file which we used while initially publishing the app on play store.While trying to achie...

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Robotic Process Automation (RPA) and Enhanced Customer Experience

Feb 21, 2017

In my last blog I talked about how, Robotic Process Automation leads to changing job roles and the effect it would have on employees and employers.Here, I take the opportunity to highlight the great multiplier effect a successful RPA implementation can have on customer experience.Whatever be the form of these journeys, all of us...

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Business Intelligence Needs of Insurers

Feb 18, 2017

The insurance industry has gone through many changes in the past few years. The interaction between insurers and customers has changed a great deal and strong competition is forcing insurers to take quick steps in building closer ties with their customers. There are many business intelligence tools out there which work great for...

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How To: Background jobs in Web Application using Hangfire

Feb 09, 2017

Don’t you not like it one bit when users think that your application is sluggish? And you know that, you really cannot do anything about it, because it is interacting with third party services, tools, vendors, and is just doing way too many tasks and some of them really complex.If you think, the user need not wait for the job to...

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How To: Audit Summary and Login Tracking

Feb 06, 2017

Organizations need to track changes made to business data for maintaining security, examining the history of a particular data record, documenting modifications for future analysis and record keeping, and being in compliance with regulations.The audit logs help the Microsoft Dynamics CRM administrator answer questions such as:Th...

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Claim Analysis and fraud detection Using Business Intelligence

Feb 02, 2017

Fast and effective claim handling is the base for customer relationships in the insurance industry, but insurance companies also have to protect themselves from the fraud claims that they might be faced with time to time.A new study from the Insurance Research Council (IRC) estimates that claim fraud and buildup added between $5...

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RPA & the emergence of new job roles

Jan 30, 2017

A few months ago I had written about the impact of RPA on traditional back-office and rule based activities performed by humans.The disruptions look scary and have a massive impact in the short term. However, newer sectors of job roles opening up will make it more interesting for workers and will also help organizations run bett...

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Microsoft AppSource: Helping your business work smarter

Jan 18, 2017

Dynamics 365 has brought in one-click integration of business solutions through Apps. The apps cover a range of needs such as sales, recruiting, payments, analytics, forecasting and much more. Microsoft AppSource is more than just a destination for SaaS business apps, it is a growing community for every user of Microsoft technol...

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Insurance Risk Management and Business Analytics

Jan 16, 2017

Insurance is a risk-transferring mechanism that ensures full or partial financial compensation for the loss or damage caused by event(s) beyond the control of the insured party. And in turn, risk management is very important for the insurance industry. Insurers consider every available quantifiable factor to develop profiles of ...

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How To: CRM Online & Azure Bus Integration

Nov 25, 2016

Microsoft Dynamics CRM and Azure cloud together can bring great potential to any technology solution. This brings us to the point of integrating these two systems. We had previously shown you how to integrate Azure with Dynamics CRM employing the on premise listener. Apart from this method, we can also use the two way listener u...

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Robotic Process Automation (RPA) and its impact

Nov 09, 2016

In my last blog I touched upon Intelligent Enterprise Automation broadly covering Machine Learning, Autonomics, Machine / Computer Vision and Natural Language Processing. Today, I will focus on Autonomics and its impact on business and IT to be more specific.Autonomics are intelligent systems that apply self-adapting policies to...

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What NOT to do when upgrading your Microsoft Dynamics CRM 2016

Nov 04, 2016

Microsoft Dynamics CRM has evolved drastically over the past few years. There have been many updates and versions released, with a range of new features and improvements at each stage along the path. During the upgrade of a Dynamics CRM environment, there are a few points to bear in mind to ensure a hassle- free upgrade process....

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Integrating Microsoft Dynamics CRM 2016 Online with Azure Service Bus Queue

Oct 26, 2016

With the advent of Microsoft Dynamics CRM 2016 online many new features have been incorporated. One such feature that we all have been waiting for long is, seamless integration of MS CRM with Microsoft Cloud or popularly known as Microsoft Azure.You can connect Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM...

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Enterprise Intelligent Automation – coming of age

Oct 24, 2016

By 2019, the global market for content analytics, discovery and cognitive systems software is projected to reach $9.2 billion, according to IDC, more than double that of 2014.Intelligent automation is rapidly coming of age. “Smart” machines and “smart” systems and “smart” bots are becoming mainstream. Intelligent automation whic...

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Dynamics 365 – Understanding it beyond the words

Oct 04, 2016

Microsoft made a big announcement at their recent conference in their path to a cloud- only mode which started 5 years back, when they moved Office to the cloud, and named it Office 365. This fall, they will be bringing in CRM and ERP to the cloud under the banner of Dynamics 365. This will ensure that all data which currently s...

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Custom Auto Deployment: A Client – Server Model

Jan 22, 2016

Auto deployment is extremely useful when installations need to be carried out at multiple locations in a quick and effective manner.One of our customers, one of the major ISVs in Behavioral health with over a hundred client installations, were handling many such installations manually.  The process in place used deployment via r...

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