The aim was to create a wow-factor with the clients, that promises an enriched customer experience. Once the discovery phase was done and dusted, the team at Nalashaa was quick to kick start the endeavor. The plan was set to upgrade the web portal in 6 months and the following are the key features that were implemented.

The initiative started with engaging discussions to define the persona of the audience, the challenges they faced and possible solutions that could create a wow. After a brief discovery phase, Nalashaa’ s team upgraded the web portal in 6 months and implemented the following:

3D Virtual Showrooms
Shipment Scheduling
Payments
Live Integration with ERP
The aim was to create a wow-factor with the clients
Redefine Your Customer Experience

Major Solution Components

Nalashaa team was quick to pick up on the challenges holding back the existing application and delivered beyond expectations. They started off the journey by crafting 3D virtual showrooms. This was to mimic a real-life shopping experience for customers through this platform and enable them to make better purchase decisions.

The development team achieved this quest through 3D modeling.

The development team achieved this quest through 3D modeling. The team brought in 3D modeling experts to watch over and vet the quality of work. The team was also mindful of mitigating image quality issues with certain file types to enhance image color and texture for a real-life viewing experience.

Parallel to working on the 3D modeling, the team was working on enhancing the payment processes. They did so by automating the payment workflow by splitting the payment process into two steps. They modified the complete payment functionality using APIs and addressed evolving requirements.

The development team achieved this quest through 3D modeling.
The development team achieved this quest through 3D modeling.

The team had planned to enable scalability as well, as part of the redefining experience. This way the client could scale up their services during unpredictable, volatile times without having to re-invent the wheel. They did so by augmenting related attributes in php.ini on the AWS server to mature the technical design.

Fresh Features in the Latest Web-Portal

3D viewing
experience
7 modules in
6 months
Streamlined complexities with payment
Scalable integration with MS Nav

Business Outcomes

Payment done through AmEx & Converge Payment
Product delivery schedule date & time defined using appointment module
Improved the admin capabilities for greater control and oversight
Product up-to-date within client’s database with real-time interactions
Improved user experience by streamlining workflows

Tool and Technologies

  • Online 3D Viewer
  • Microsoft Dynamics
  • Laravel Framework
  • PHP
  • HTML
  • JavaScript/jQuery
  • Ajax
  • Maria DB
Tool and Technologies Used to Ace the Web Portal Revamp

Payment Gateways

  • Amex Payment API
  • Elavon Converge API

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